VERA · Virtual Enquiry & Response Assistant
Customers ask at any hour, at their convenience, and an enquiry that waits goes elsewhere. VERA handles the first reply: answering from your business's own information, pointing visitors to the next useful step, and bringing the serious enquiries back to you with context.
01 · One assistant, one role
Front Desk
From your own information, any hour of the day, then points them to the next useful step. Her answers are rebuilt as your information changes.
Service Advisor
Reads the conversation for need, timing and scale. When a visitor shares their details, you receive a lead card with contact, need, timeline and budget.
Operations Agent · Custom
Answers from your own manuals, records and policies, every answer citing where it came from. Connected to your tools, a request becomes a task started, not a pointer to a folder.
No scripted menus. She understands what your customer is really asking, answers it the way you would, and knows when a human should take over.
Built from your business, not a general script
02 · Real judgement
Visitor · 11.42pm
do u guys do same day aircon repair? my unit just died and i got a baby at homeVERA
Yes, we keep same-day slots for urgent repairs booked before 2pm. Tell me your area and I will point you to the fastest option.She answers from your business's own knowledge, never invents an answer, and notices who is serious. VERA works your website before a visitor ever WhatsApps or calls; she does not replace how customers already reach you.
03 · The handover
The moment a serious visitor leaves their contact, the lead card lands in your inbox. You reply like any normal email; VERA never sits between you and your customer.
Wants a redesign that brings in enquiries; current site is 5 years old.
14.5%
Of Singapore SMEs now use AI, up from 4.2% a year earlier (IMDA)
24/7
Every enquiry gets its first reply, whatever the hour
0
Invented answers. She only speaks from your business's information
04 · Pricing
Front Desk
Plus $200 one-time setup. With a website service or Care Plan. Unlimited conversations.
Service Advisor
Plus one-time setup from $600. With a website service or Care Plan. Does everything Front Desk does.
Website not built or managed by us? VERA runs there too: Front Desk from SGD $79 / month, Service Advisor from SGD $199 / month, one-time setup quoted after a short scoping call. The final quotation always comes before any work begins.
She runs on most existing websites with one script tag. Tell us what your customers ask most and we will tell you which role earns its keep first.